
Why you should diversify your recruitment processes
A diverse and inclusive team undoubtedly increases productivity and innovation and helps achieve results.
Customer service over the years has been progressing in leaps and bounds, customers expect better service, self-service is growing, AI is slowly improving, more people like messaging, and more and more consumers use mobiles to purchase products and services.
These last 2 years have been different. Millions of people have suddenly been forced to work outside of the office, and their companies have had to figure out how to make that happen. That’s an enormous disruption to the rate of change, and it will have a real impact. Here are our predictions for customer service trends in 2022.
Companies will need to compete on how they offer those services to consumers. Adopting a people-centred approach, ensuring and understanding the needs of both consumers and customer-facing staff will allow companies to be competitive in this volatile market.
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A diverse and inclusive team undoubtedly increases productivity and innovation and helps achieve results.
Writing a good job advert should be the foundation of your hiring process.
The obvious purpose of a recruitment agency is to help jobseekers find a new role, and companies find the perfect people to fill their positions.