Our client manufactures and supplies vacuum and abatement equipment used in advanced manufacturing processes. Their operations cover a number of UK sites, including the Burgess Hill HQ, Eastbourne, and a substantial manufacturing base in Clevedon near Bristol. Pertemps support all sites but see the most volume, and skills diversity through needs at Clevedon.
Pertemps has a longstanding supplier relationship with our client, spanning well in excess of 15 years. Throughout this time, we have supported a wide variety of temporary and permanent hiring needs, ranging from specialist technical hires and commercial support roles right through to volume production workforces.
The core focus for day-to-day recruitment undertaken by Pertemps is skilled blue-collar/shopfloor: Test Technicians skilled mechanical role and Panel Wirers, semi-skilled Mechanical Bench Fitters and Electrical Assemblers. There is also a steady requirement for Warehouse & Despatch staff to support the operation.
Other skills regularly supplied include: Product Data Management, Technical Authors, Purchasing Administrators, Warehouse Supervisor, Customer Liaison, Cell Coordinators, Manufacturing Engineers, Buyers, Production Managers, Cell Leaders and Production Planners.
Over the many years, we have supported this client with the volume and the nature of requirements have fluctuated, but we have seen sustained volume across the production line with a daily number of between 80 and 130 temporary workers in the core skills areas.
Pertemps services the account with a dedicated team of consultants and an account manager, as well as utilising support functions, such as payroll and HR, to add value and depth to the service delivery and relationship. Regular onsite presence has always been a fundamental element of the relationship and our account team spend time on the shop floor and with the client every week to support the workforce and ensure we have full oversight of emerging needs.
Real value has been driven through building strong local relationships between our delivery team and the client’s key service users and contract stakeholders promoting strong, open communication channels and ensuring any issues are resolved swiftly and effectively.
Our approach to temporary worker welfare has proven to ensure strong retention and has ultimately led to the long-term success of our relationship. Being on-site every week, being visible and approachable provides our workers with the opportunity to properly interact with us, communicate their issues and know that we will do everything we can to assist them.
Our team provide free training as well as recognising individual birthdays and providing gifts across Easter and Christmas to the whole workforce. We also sponsor workers when they are raising money for charities providing significant donations. These efforts have borne great results, forging a sense of community amongst the temporary workforce and their bond with our team. One of our current account team members actually came from the temporary workforce we employ, and the insight brought to the team from the worker’s perspective is also very valuable.
This client looks to Pertemps to not only provide high-quality talent to support their production lines, but due to the technical nature of the work, they seek individuals who will commit to a minimum of 6-month assignments. Through worker engagement activity and the strength of relationships built with this vital temporary workforce, Pertemps have achieved an average length of service upwards of 60 weeks, far exceeding the client’s target and bringing real stability and retained value to the service delivery.